No... If you do not find immediate answers to your specific questions by browsing and/or searching the available topics, you can submit a help ticket without creating a login I.D. and password.
The help desk works via email.
Please add firstname.lastname@example.org to your safe senders list, in your normal email application.
This will prevent future customer care emails from being diverted to your spam, junk and deleted mail folders by mistake.
Failure to take this step may cause delays and missed correspondence.
When you start a ticket, you will be asked for the email address where you would like your support correspondence to be sent.
All replies to your submitted ticket(s) will be sent to the email address that you designated when submitting the ticket initially.
You can reply to your tickets exactly in the same way that you would normally reply to other emails.
We also include a clickable URL at the bottom of each email, which you can use to reply to the ticket directly.
The ability to create a login I.D. is available as an added convenience but is NOT necessary.
Once you have created a login I.D., any help tickets that you have submitted during a logged in session, (either previous or current) can be checked in the future by logging in to the same account again. This service is provided simply to make it possible to correspond (check and reply to emailed tickets) without having to go to your normal email client's inbox.
So, it is really a matter of your preference and convenience.
IMPORTANT NOTE: Creating your initial user profile in the SnorEraser App(s) DOES NOT automatically create a profile in the help desk, as many customers prefer to use different information for support communications.
ALSO: Providing your email address upon submitting a new ticket does not automatically set up a user profile under that email address.
User profiles/login I.D.'s can only be created by you manually.